Tagastamispoliitika

The consumer customer has the right to cancel and return an order within 14 days in accordance with the Consumer Protection Act, after the products have been shipped or the service has been provided. The right of cancellation and return does not apply to products that have been specifically ordered or made for the customer, nor to used (PreLoved / second hand) products.

All returned products must be returned in their original packaging in a condition equivalent to new. Please leave the original product tags attached to the items.

Tarotpuoti is not responsible for the costs incurred in the return, nor for the loss or damage of packages.

The refund will be made within 14 days after we have received the returned product in saleable condition. A separate notification will be sent by email regarding the refund. The refund amount will be returned to the payment method used for the original order.

Return of Products

Send the returnable products to:

Ville's Animal House Ltd.

Idänpääntie 12

13210 HÄMEENLINNA

+358 (0)40 574 1496

Attach a certificate to the return showing the order number of the original order.

Please note that the tracking of the return shipment is not the responsibility of Tarotpuoti.

An unclaimed order is not a return.

If you do not collect your order from the post office on time and it is returned to the online store, we may automatically charge you €20 for shipping and handling fees.

Failure to claim the package/order is not a valid product return under the Consumer Protection Act; it constitutes a breach of contract on the buyer's part. In such a case, the online store is entitled to claim compensation for the resulting costs. (Consumer Protection Act, Chapter 5, Sections 25 and 28).